I was reading an article on successful landing page design for email marketing sign-up forms and came across research which suggested that the more boxes there were to fill in, the poorer the completion rate. This comes from the University of the Blatantly Obvious. Anyone not completely new to our craft would know that. The … READ MORE »
It’s a valid question. You have lots of objective data on the subscribers to your email marketing list, and it increases every campaign. What on Earth could the value be in a subjective response? One of the many reasons given in support of feedback forms is that they give a way of improving customer satisfaction. … READ MORE »
We recently covered using forms on websites for gaining subscribers.They have a lot of advantages over offline methods as they are passive and require little effort once they are set up. They can also lower the risk of errors in completion. There are certain situations when printed forms come into their own, such as when … READ MORE »
Whilst digital technology scores over a biro most times, there are certain occasions when paper forms can provide a better service. Do not ignore the old-fashioned ways for obtaining subscribers to your email marketing lists. One of the positives of online subscription forms, accessed by someone browsing your webpage or via a link to a … READ MORE »
Email marketing truths are not eternal. Circumstances change in response to outside forces as well and internal ones, and you should change with them. Let’s face it, if you don’t, your competitors will and you will fall behind. Take forms; everyone, including me, has said that the shorter the forms the more people will complete … READ MORE »
On the one hand you know you should keep sign up forms for those subscribing to your email marketing list as short possible, and on the other you want to know everything about the person as quickly as possible. So you are in a bit of a quandary. It is easy enough to find extremes. … READ MORE »
So how long should a sign-up form be? There is, of course, no perfect length for all requirements but we can give limits: running onto multiple pages is a no-no, as is not asking for sufficient information. There are a number of points to consider when trying to decide how long a particular form should … READ MORE »
Split testing (a.k.a A/B testing) shouldn't be reserved just when email campaign performance drops. In email marketing, consistent testing is how you improve results over time — not fix problems after they've appeared. A practical approach is to create a simple testing cycle: choose one element, test it, apply what you've learnt, then move on to the … READ MORE »
Reducing churn in email marketing isn’t just about spotting who might unsubscribe — it’s about acting early and staying relevant throughout the subscriber lifecycle. Retaining subscribers is consistently more cost-effective than acquiring new ones, but it requires a proactive, data-led approach. Set the Right Expectations from Day One Early churn often comes down to a … READ MORE »
If there's one principle that consistently delivers in email marketing, it's this: retaining subscribers is cheaper — and more profitable — than constantly replacing them. Acquisition matters, but long-term growth comes from keeping the right people engaged. Why Customer Retention Outperforms Customer Acquisition? Bringing in new subscribers takes time, money and ongoing sweat, tears… ahem, I meant effort. … READ MORE »