Why Personalisation Isn’t Always Straightforward Using “you” in email marketing is widely recommended. It creates a sense of direct address and can make content feel more relevant to the reader. In many cases, it works — improving engagement and making messages feel more personal. However, it’s not universally effective. Some subscribers find direct address overly … READ MORE »
I won’t insult your capabilities by quoting statistics for mobile verses laptop/desktop opening of emails. We all know the argument is over. You should now design initially for mobiles and then expand for other devices, the reverse of what used to be the norm. So how do you go about it? The good news is … READ MORE »
For data to be effective it must be relevant, accurate and current. The most significant benefit of email marketing is that there is no other method of marketing where the three requirements are satisfied so completely. So it might seem a little odd to suggest you should try other ways of obtaining data. There is … READ MORE »
The most useful lesson I learned at art college was that I lacked talent. I was in the same lectures as those with real ability, one or two of whom went on to be quite famous in graphic design. You'd think I'd stand no chance but I completed my course with distinction despite my potential … READ MORE »
I am a regular customer of an international software company. They have a reputation for value for money products, one which I find well deserved. I am a subscriber to their email marketing list and buy two or three items every year. Where they fail is in the execution of their email marketing campaigns. A … READ MORE »
Complexity Is Quietly Killing Performance There's a pattern across digital products: they start strong, then slowly become harder to use. More features. More layers. More friction. Over time, quality drops. Email marketing is not immune. When email campaigns underperform, the instinct is to add more personalisation, more automation, more design. But in most cases, performance isn't suffering … READ MORE »
Split testing (a.k.a A/B testing) shouldn't be reserved just when email campaign performance drops. In email marketing, consistent testing is how you improve results over time — not fix problems after they've appeared. A practical approach is to create a simple testing cycle: choose one element, test it, apply what you've learnt, then move on to the … READ MORE »
Is There a Difference Between B2C and B2B Email Marketing? At a glance, B2C and B2B email marketing may look similar. Both rely on strong subject lines, clear messaging and effective calls to action. But in practice, they operate very differently — and using the same approach for both is one of the quickest ways … READ MORE »
Reducing churn in email marketing isn’t just about spotting who might unsubscribe — it’s about acting early and staying relevant throughout the subscriber lifecycle. Retaining subscribers is consistently more cost-effective than acquiring new ones, but it requires a proactive, data-led approach. Set the Right Expectations from Day One Early churn often comes down to a … READ MORE »
Is There an Optimum Design for Email Marketing CTAs? Short answer: No single CTA design wins every time. What works depends on your audience, your offer and the context of each campaign. The only reliable way to improve performance is to test deliberately and continuously. Why “Good Enough” CTAs Quietly Cost You Clicks? It’s easy … READ MORE »