FAQs
Email Marketing System - FAQs |
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Creating Emails I'd like to get a template professionally designed.
Managing Addresses and Lists Security and DeliveryHow does wizemail stop my email being blocked as spam? Spam filters generally work on a 'points' system - there isn't one factor that'll get your email blocked. Much, of course, depends on the content. Read our quick guide or talk to us if you have any questions about dos and don'ts. We have links and working relationships with all the large email providers (AOL, Hotmail etc). We also take great care to conform to their best practise guidelines and technical specifications. wizemail emails 'announce themselves' as such, and are fully traceable back to our servers - one of the characteristics of less reputable emailing software is that it tries to disguise its origin. We also take great care to 'vet' our clients in order to weed out those who might be sending spam email - this protects you from being tarred by association. Is wizemail on any 'whitelist' of allowed mass email providers? Everything within wizemail is password-protected and unique to you. Our clients include large public bodies and financial institutions - probably the two sectors most sensitive about data security - and our systems are specified to match. Our servers are physically situated across two secure locations in the South East of England, and managed according to a strict and professional routine. We do not accept 'blind' web sign-ups (via credit card, PayPal etc) and enforce a strict anti-spam policy in order to protect our clients from association with less reputable e-marketers. As a UK company we are bound by the Data Protection Act to keep your data private and secure. Please talk to us if you require any further reassurance. I have been offered an overseas service. Why should I choose a UK-based provider? Two main reasons: Support: We offer personal customer service during UK office hours, and are very, very easy to get hold of should you need help with a feature or technical support. Deliverability: The email marketing 'culture' in the UK is tighter and more professional, with an emphasis on targeting emails to those who have opted-in to receive them (the vast majority of spam emails originate from providers in the USA). This gives us two advantages - we don't have a problem with our servers being 'blacklisted' by ISPs, and we are geared up to provide 100% delivery, rather than expecting many emails to be rejected. UK companies also have to abide by the Data Protection Act. You should also carefully compare features between products - especially on the tracking/reporting front.
Setup and AdministrationWhat do I need to run wizemail? A PC, Internet Explorer and an Internet connection. As with everything, the faster the better. The first time you use wizemail you'll be prompted to download a small software plugin. wizemail works in Firefox on both MAC and PC. How limited is the trial version? The trial version is exactly the same as the full version, but doesn't allow you to send more than 20 emails at a time. Once you've decided that you want to use wizemail it's very quick and easy to set you up with a full account - all we need is to set your details up on our invoicing system and double-check that you understand the terms and conditions, particularly regarding spam. For how long can I use the trial version? For as long as you need to evaluate the product. What sort of businesses use wizemail? We have clients in pretty well every sphere of the commercial world, plus many charities and public sector institutions. Many clients are large household names, but others are SME's, specialist internet traders, web start-ups etc. The common thread tends to be that they're organisations who don't just want to 'send lots of emails' - they want to use wizemail as the basis of ongoing intelligent and targeted email campaigns. Do I have to sign up for a minimum period? What is involved in signing up? No, Pay As You Go accounts have no minimum period. If you want a contract account (fixed monthly fee) then the minimum period is 12 months. There is very little paperwork - we check that you have read and understood our terms and conditions and set you up on our invoicing system. How do I pay? How frequently is the billing? Invoices are generated on the first of each month and refer to the previous calendar month's activity. You can pay by cheque or by BACS. What online or telephone support is there to help with problems? We're here and available during UK office hours, via email or telephone. You will be given a named support contact to help with problems and calls will go straight through to them (we don't use automatic switchboards or queuing systems).
Email Marketing System
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